Contact information

CULINARYEDGE PRO
Contact Information
Operating Body: SHINE MALPENSA SRL Store Domain: ar0dzg-mx.myshopify.com
Address: VIA ARTURO FERRARIN 7, 21019 SOMMA

LOMBARDO (VA), Italy

Support Email: ErlChinner9432@outlook.dk

We at CulinaryEdge Pro value open communication and exceptional customer service. Whether you have inquiries
regarding our premium kitchen cutlery (such as chef's knives, boning knives, or bread knives), need assistance with order
tracking, or require product maintenance guidance, our support team is dedicated to assisting you.
1. MERCHANT & STORE INFORMATION
Below are the official contact and registration details for our online store, fully compliant with Shopify merchant standard
requirements:
Official Merchant Details
Store Name CulinaryEdge Pro
Legal Business Name SHINE MALPENSA SRL
Registered Business Address VIA ARTURO FERRARIN 7, 21019 SOMMA LOMBARDO (VA), Italy
Customer Support Email ErlChinner9432@outlook.dk
Official Store Website ar0dzg-mx.myshopify.com
Customer Service Hours Monday – Friday: 9:00 AM – 6:00 PM (CET)
Response Time Within 24 to 48 business hours
2. SUPPORT INQUIRY CATEGORIES
To help us serve you better and faster, please specify the subject of your inquiry when emailing customer support:
Order & Shipping Inquiries: Order status, delivery tracking, age verification questions, or address changes.
Product Care & Maintenance: Recommendations on sharpening, cleaning, or safe storage of high-carbon steel
blades.
Returns & Exchanges: Damaged/defective items upon delivery, authorization requests (RMA), or exchange
guidance.
Wholesale & Business Inquiries: Bulk orders or commercial kitchen supply partnerships.
Important Notice for Product Assistance:
When reaching out about a damaged shipment, missing item, or defective blade, please include your Order
Number and attach clear photos/videos of the item and original packaging. This allows our support team to verify
and resolve your issue as quickly as possible.
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SHINE MALPENSA SRL — Contact Information Page 1 of 2

3. CUSTOMER PRIVACY & DATA PROTECTION
Your personal details submitted via our contact channels or store checkout are handled with strict confidentiality in
accordance with applicable privacy regulations. We will only use your contact information to respond to your inquiries and
fulfill your order requests.