Refund policy
CULINARYEDGE PRO
Return & Refund Policy
Operating Body: SHINE MALPENSA SRL Store Domain: ar0dzg-mx.myshopify.com
Address: VIA ARTURO FERRARIN 7, 21019 SOMMA
LOMBARDO (VA), Italy
Support Email: ErlChinner9432@outlook.dk
At CulinaryEdge Pro (operated by SHINE MALPENSA SRL), customer satisfaction and safety are our top priorities. We
take extreme pride in the quality, craftsmanship, and sharpness of our kitchen cutlery. If you are not entirely satisfied with
your purchase, we are here to assist you.
1. 30-DAY RETURN GUARANTEE
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a standard return, your item must meet the following safety and hygiene requirements:
The kitchen knives or accessories must be unused, unwashed, and in the exact condition that you received them.
Items must be returned with all original packaging, blade guards, protective sheaths, user manuals, and accessories
intact.
You must provide proof of purchase or order confirmation associated with ar0dzg-mx.myshopify.com.
Important Safety & Hygiene Notice (Kitchen Cutlery):
Due to strictly enforced sanitary and health safety regulations regarding food-contact tools, any cutlery item that
shows signs of use, wash marks, blade resharpening, or food contamination cannot be accepted for return or refund
unless defective upon delivery.
2. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order immediately upon arrival. Because kitchen knives feature sharp precision blades, please
exercise extreme care when unpacking.
Defects/Damage: If you receive an item with manufacturing defects, chips, cracked handles, or transit damage,
please contact us within 48 hours of delivery.
Required Information: Send your order number along with clear photos/videos showing the issue to
ErlChinner9432@outlook.dk.
Resolution: Upon verification, we will issue a free replacement or a full refund, and cover all associated return
shipping costs.
3. RETURN PROCESS STEP-BY-STEP
4. SHIPPING COSTS FOR RETURNS
Customer Choice Returns: For returns initiated due to buyer change of mind or personal preference, the customer is
responsible for paying return shipping fees. We recommend using a trackable courier service.
Defective/Incorrect Items: SHINE MALPENSA SRL covers 100% of the return shipping fees or provides a prepaid
return shipping label.
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SHINE MALPENSA SRL — Return & Refund Policy Page 1 of 2
5. REFUNDS & PAYMENT PROCESSING
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your
refund will be processed automatically back to your original payment method within 5 to 7 business days. Please note
that your bank or credit card company may require additional processing time to post the transaction.
6. NON-RETURNABLE ITEMS
Customized or engraved kitchen knives.
Items marked as Final Sale or Clearance.
Products returned without prior authorization (RMA) or missing original packaging.
7. CONTACT INFORMATION
For any questions or return inquiries, please reach out to our dedicated support team:
Legal Entity: SHINE MALPENSA SRL
Registered Address: VIA ARTURO FERRARIN 7, 21019 SOMMA LOMBARDO (VA), Italy
Customer Support Email: ErlChinner9432@outlook.dk
Online Store: ar0dzg-mx.myshopify.com
© 2026 SHINE MALPENSA SRL. All Rights Reserved. CulinaryEdge Pro Policy for ar0dzg-mx.myshopify.com
Step Action Details
Step 1 Submit Request
Contact customer service at
ErlChinner9432@outlook.dk with your order details
and reason for return.
Step 2 Receive Instructions
If approved, we will send you a Return Merchandise
Authorization (RMA) and designated return instructions.
Step 3 Secure Packaging
Pack the cutlery safely using original sheath/covers and
sturdy outer box to prevent blade puncture during transit.
Step 4 Inspection & Refund
Once received at our facility, the item will be inspected.
Refunds are processed within 5–7 business days upon
approval.