Refund policy

Effective Date: September 8, 2026

At UtilityVibe.shop, operated by Dali City Xinghuan Commerce and Trade Co., Ltd., we value every customer and strive to provide high-quality kitchen products designed to bring convenience, confidence, and enjoyment into your home. We understand that sometimes a product may not meet your expectations or may arrive in a condition different from what you anticipated. This Return and Refund Policy explains your rights and responsibilities when requesting a return, exchange, or refund.

By purchasing from UtilityVibe.shop, you acknowledge and agree to the terms outlined below.

1. Return Eligibility

We accept eligible returns within 30 days from the date your order is delivered.

To qualify for a return:

  • The item must be unused and in its original condition.
  • The product must include all original packaging, accessories, manuals, and components.
  • Kitchen knives and related products must not show signs of use, sharpening, damage, modification, or improper handling.
  • The customer must provide proof of purchase, such as an order confirmation email or receipt.

For safety and hygiene reasons, products that have been used, altered, damaged, or exposed to conditions that affect resale quality may not be accepted.

2. Non-Returnable Items

Certain products cannot be returned, including:

  • Used kitchen knives or cutting tools
  • Products damaged through misuse, accidents, improper cleaning, or incorrect storage
  • Items returned without original packaging
  • Clearance or final-sale items where clearly stated
  • Products returned after the applicable return period

We reserve the right to refuse returns that do not meet our return requirements.

3. How to Request a Return

To begin a return request, please contact our customer service team:

Email: import@utilityvibe.shop

Please include:

  • Your full name
  • Order number
  • Date of purchase
  • Reason for return
  • Photos showing any product defects or shipping damage (if applicable)

Our team will review your request and provide return instructions if your return is approved.

Customers should not send products back before receiving return authorization.

4. Return Shipping Responsibility

Unless the product arrived defective, damaged, or incorrect due to our error, customers are responsible for return shipping costs.

If the return is approved because:

  • The item arrived damaged;
  • The wrong product was shipped;
  • The product has a verified manufacturing defect;

UtilityVibe.shop will evaluate the situation and may provide a replacement or refund solution.

5. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed to the original payment method within a reasonable processing period.

Please note:

  • Banks, credit card companies, and payment processors may require additional time before funds appear in your account.
  • Original shipping fees, if applicable, may not be refundable unless required by law.

6. Damaged or Defective Products

We carefully inspect products before shipment. However, if your order arrives damaged or defective, please contact us within 7 days of delivery.

Please provide:

  • Order details
  • Photos of the damaged product
  • Photos of the packaging

We will work with you to provide an appropriate resolution, including replacement, store credit, or refund when applicable.

7. Exchanges

We currently evaluate exchanges on a case-by-case basis depending on product availability.

If you wish to exchange an item, please contact us at:

import@utilityvibe.shop

8. Florida Consumer Rights

This policy is intended to comply with applicable consumer protection laws of the State of Florida and applicable United States federal regulations. Nothing in this policy is intended to limit any rights provided to consumers under applicable law.

Dali City Xinghuan Commerce and Trade Co., Ltd. reserves the right to update or modify this Return and Refund Policy at any time.